At MONVICA, you have a cooling-off period of 14 days from the day of receipt of the entire order, stating the reason for exchanging or returning the order.
We take pride in the quality and excellence of our products. We are so confident that you'll love your purchase that we back it up with our Money Back Guarantee. If, for any reason, you're not completely satisfied, simply reach out to our customer service within 14 days of receiving your purchase, and we'll promptly refund your investment. Your satisfaction is our priority at MONVICA - shop with confidence!
To exchange or return, follow the steps below.
1. Contact us via the contact page and request the return form. Don't forget to include your order number and full name.
2. Check if your order meets the specified conditions.
3. If possible, pack the items in the original packaging and add the completed return form to the box.
4. Deliver your package to the nearest post office and make sure you provide your package with a Track & Trace code. As sender, you are responsible for the shipment of your package.
This return policy is valid for the countries: Canada and worldwide.
The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a deffect received product.
With most packages the return labels are in the box, if this is not the case send us an email at Info@monvica.com and we will send them digitally. You can then print them and add them in the return package.
Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.
*New = These are unopened products in their original packaging and products that have never been used.
Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.
We comply with all relevant laws regarding returns and refunds.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
We are here to help you. For questions, support or feedback, please contact us.
Contact page: https://www.monvica.com/pages/contact
Address: Schepenstraat 29, 5531GT, Bladel, North Brabant, The Netherlands
Opening hours: Monday to Friday from 9.00 to 17.00.